We're Here to Help
Talk to a real pharmacist, not a queue.
Questions about a medicine, an order, or a symptom? Our licensed pharmacists and support team are on call every day of the week, including holidays — reach us however suits you best.
Ask our team anything
Whether it's free pharmacist advice, a special medicine request, or a question about an order — fill this in and we'll get back to you personally.
We're Here to Help
Prefer to call or chat?
Our support desk and licensed pharmacists are available every day, including holidays.
Call our helpline
WhatsApp us
Email support
Visit our office
Reach the Right Team
Contact by department
Route your question straight to the people who can actually help — no repeating yourself twice.
Pharmacist Advice
Free, confidential guidance on dosage, interactions, or what to take for your symptoms.
Order & Delivery
Track a parcel, change a delivery address, or ask about same-day delivery in your city.
Refunds & Returns
Received the wrong item or a damaged package? We’ll sort a refund or replacement fast.
Privacy & Account
Questions about your data, prescription uploads, or closing your Medx account.
Find Us
Our offices & fulfilment hubs
Warehouses and pharmacist desks across Pakistan’s three largest cities, with couriers dispatching from each.
Head Office
Islamabad
- House #127, Street 96,Sector I-8/4 Islamabad
- Mon – Sun, 9:00am – 11:00pm
- 0334-3512012
Fulfilment Hub
Lahore
- Gulberg III, Lahore
- Mon – Sun, 9:00am – 11:00pm
- 042-3555-1200
Fulfilment Hub
Karachi
- Clifton Block 5, Karachi
- Mon – Sun, 9:00am – 11:00pm
- 021-3555-8800
Before You Message Us
Common questions
A quick answer might save you the wait — here’s what people usually ask us first.
Still couldn't find what you needed?
Our support and pharmacist team are available every day of the week — reach out and a real person will get back to you.