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Home>Privacy Policy

Your Data, Protected

Privacy Policy

Health information is some of the most personal data there is. This page explains, in plain language, what we collect, how we use it, and the choices you have — including around prescriptions and medical details.

On This Page

Last updated: 15 August 2026

1

Information We Collect

We collect information you give us directly, information generated when you use Medx, and information from delivery and payment partners we work with.

Information you provide

  • Account details — name, phone number, email address, and delivery addresses.
  • Order information — items purchased, payment method, and delivery instructions.
  • Prescriptions and health information you choose to upload or share with our pharmacists.
  • Messages sent through customer support or pharmacist chat.

Information collected automatically

  • Device information, app version, and general location for delivery estimation.
  • Usage data such as pages viewed, searches, and items added to cart.
  • Log data including IP address and browser type, for security and fraud prevention.

2

Prescription & Health Data

Treated as sensitive, always

Prescriptions and health details are encrypted at rest and in transit, visible only to the licensed pharmacist reviewing your order, and never used for advertising.

When you upload a prescription or consult a pharmacist, that information is used only to verify and dispense your order safely, and to provide the consultation you requested. We retain this data only as long as required for pharmacy record-keeping under applicable regulations, after which it is securely archived or deleted.

3

How We Use Your Information

  • To process, pack and deliver your orders, including verifying prescriptions.
  • To communicate order updates, delivery tracking, and respond to support requests.
  • To personalize your experience, such as reorder suggestions and relevant offers.
  • To improve our platform, prevent fraud, and comply with legal and regulatory obligations.
  • To send health tips and promotional offers, only if you've opted in — you can unsubscribe anytime.
  • To process, pack and deliver your orders, including verifying prescriptions.
  • To communicate order updates, delivery tracking, and respond to support requests.
  • To personalize your experience, such as reorder suggestions and relevant offers.
  • To improve our platform, prevent fraud, and comply with legal and regulatory obligations.
  • To send health tips and promotional offers, only if you've opted in — you can unsubscribe anytime.

4

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how the website is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

5

Sharing With Third Parties

We do not sell your personal or health information. We share limited information only where necessary to run our service:

  • Delivery partners, to fulfil and track your order.
  • Payment processors and mobile wallets, to complete transactions securely.
  • Licensed pharmacists on our team, to verify and dispense prescriptions.
  • Regulatory or law enforcement bodies, only when legally required to do so.

6

Data Security

We use industry-standard encryption, access controls, and regular security reviews to protect your data. While no system is completely immune to risk, we work continuously to safeguard your information against unauthorized access, alteration, or loss.

7

Your Rights & Choices

You can access, update or correct your personal information at any time from your account settings. You may also:

  • Request a copy of the data we hold about you.
  • Opt out of marketing emails and SMS at any time.
  • Request deletion of your account — see our Account Deletion Policy for details.

8

Children's Privacy

Medx is intended for use by adults. We do not knowingly collect personal information from children under 18 without the involvement of a parent or guardian, such as when ordering baby or child healthcare products on their behalf.

9

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we’ll notify you through the app or by email before they take effect.

10

Contact Us

For any privacy-related questions or requests, reach out to our data protection team:

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